Agent Portal: From Fragmented Workflows to a Unified Broker Experience

The Situation

Serving Underserved Markets Needed a Modern Foundation

A California carrier running Guidewire InsuranceNow had no dedicated broker portal. Agents juggled multiple systems, submissions were manual, and quote turnaround was slow. The carrier needed a single, connected experience for brokers to work faster and smarter.

The Challenges

Four Problems Holding Growth Back

No dedicated broker portal; fragmented agent experience

Manual submission intake, slow and error-prone

Limited product eligibility validation at quote time

Restricted access to policy info, forms, and loss reports

How We Solved It

A Cloud-Native Core, Built for Speed

Implemented Exasure Digital Engagement Platform (DEP). Agent Portal integrated with Guidewire InsuranceNow via MuleSoft

Built cloud-native on AWS; supports multiple commercial lines

Enabled real-time eligibility checks and premium retrieval during quoting

Provided direct eFNOL submission, premium and loss reporting through the portal

Tech Stack

Guidewire InsuranceNow

Java

React

MuleSoft

AWS

Business Outcomes

What Delos Gained

2–3 min

Quote Generation Time

1 Portal

Unified Agent Operations

Real-Time

Eligibility Validation

Key Benefits

Built to Compete. Designed to Grow.

✓

Faster eFNOL submissions for agents and brokers

✓

Centralized access to forms, documents, and policy data

✓

Fast time-to-market for new lines of business via quick configuration

✓

Improved agent productivity and seamless data capture