Most FNOL still runs through a CSR queue or a manual portal form. Exasure's Claims Intake Automation Accelerator reads an ordinary policyholder email, validates the sender and policy, checks for duplicates, and creates a live ClaimCenter claim with confirmation sent back to the policyholder in minutes, not days.
No new app for policyholders. No rip-and-replace of your call center or portal.
For most carriers and MGAs, first notice of loss still runs through a call center queue or a manual portal form. Email exists as an option, but without built-in validation it's too risky to automate so it goes largely unused, adding cost, delay, and inconsistency at the very first step of the claim lifecycle.
Four automated stages take a policyholder's email from first notice of loss to a validated, live claim with human review reserved only for genuine exceptions.
Impact is measured from the moment a policyholder hits send to the moment a validated claim exists in ClaimCenter.
Reduce first notice of loss creation time by up to 90%, from a multi-day cycle to under 5 minutes per claim.
Eliminate manual re-keying and CSR-driven data capture for standard FNOL submissions.
Automated sender, policy, and duplicate validation removes manual entry mistakes at the point of intake.
Shift straightforward reporting to a self-service email channel, freeing CSR capacity for complex claims.
Absorb catastrophe events and seasonal spikes in FNOL volume without adding intake headcount.
Policyholders receive a claim number by email within minutes instead of waiting on hold or for a callback.
No. It adds email as a validated, automated intake channel alongside your existing CSR and portal workflows giving policyholders another fast, low-effort way to report a claim.
The claim is flagged and routed for human review instead of being created automatically the same applies to mismatched policy numbers and suspected duplicates.
Standard, validated submissions typically move from email receipt to a live ClaimCenter claim in under 5 minutes, with no manual intervention.
Yes. The accelerator is built to work natively with ClaimCenter and PolicyCenter and fits within existing claim workflows and audit requirements.
Yes. Status checks, updates, and additional information can be handled through the same email thread not just the initial FNOL.
No. The accelerator is configurable across personal and commercial lines, so it can be deployed where FNOL volume and manual effort are highest.
Turn policyholder emails into validated Guidewire claims in minutes, not days. See how Exasure's AI-powered accelerator can streamline your claims intake process.
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